Note for stretch fabrics- Our products are designed for support and comfort for each of the following sizes and measurements. The organic cotton stretch fabric will stretch beyond these below guides to allow for your natural body shape and a supportive fit. Feel free to message me for any questions.
+Jersey fabrics have some stretch so garment will fit about 3-4cm either side
If you have any questions or concerns, contact us at 61+411 385379 or email@example.com
We exchange for size/colour or store credit
Here at Eco Intimates, we understand that some people may feel hesitant to purchase intimates online without being able to try the garment on (or dance in front of the mirror or parade them in front of your significant others!)
We get so much wonderful feedback about how super soft our organic cotton is, how beautiful and comfortable the styles are and how divine our attention to detail is on our pieces, so we want you to be able to try them without a care in the world.
So, we are more than happy for you to return certain garments, such as bralettes, sleepwear and loungewear (but not underwear, due to hygiene reasons) for an exchange of the style/size or store credit of your purchase. We do not offer cash refund. Please see * below for T&Cs for returns.
To ensure you can claim this, with in 5-7 days of receiving your order, try your garment on with your own undergarments underneath to ensure hygiene. Please be sure not to wear perfume or body lotions. If they are the wrong size or don't feel right, contact us straight away and then pop them back in the post to us & enjoy a worry free online shopping experience.
Please email us at firstname.lastname@example.org to inform us you will be returning the purchase. Once the garment has been received back at our offices & is in confirmed to be in 'as new condition', we are happy to exchange or offer you a store credit.
*We are happy to exchange items or offer you a store credit. No refunds are available unless item is faulty.
*Returned garments MUST be unworn, in new condition with no marks or dirt on them and returned within 10-12 days of purchase
*Sorry no exchanges on sale items
Faults - Full replacement of product
We pride our garments on being exceptionally well made - sustainability is not having to replace your purchase because it is faulty or cheaply made. If you find your Eco Intimates is faulty - email us with details and images and we will arrange to exchange your item as soon as possible *Conditions do apply
Broken seams, stitching breaking due to item being forced or overstretched
Item damage from heat eg. tumble dryers and hot irons
Damage from oils and body lotions that degrade elastics in fabrics
Colour running from soaking garments
Print fading due to excess sun exposure
Any questions - email us: email@example.com
10% WELCOME CODE Sometimes there is a small delay in this email arriving in your inbox. Check your spam/junk folder and if it has not arrived just shoot us an email and we will personally get it straight out to you.
PRE-ORDERING If you have both in stock and a pre-order items in your shopping cart, we will try to send all items together once the pre-order item is available. Please let us know if you need your order by a certain date.
CURRENCY Our store by default is in Australian dollars, if you change the currency to your local dollar you will see individual products are converted. At this stage, the final amount will be in Australian dollars and we apologise for any confusion. We hope to provide you with a full currency conversion in the future (as we grow)
AFTERPAY We are excited to announce we offer Afterpay across borders, which allows our New Zealand customers to have access to Afterpay payment options. Please note due to currency conversions the final amount may differ from the amount displayed
AUSTRALIA WIDE SHIPPING OPTIONS - all shipping options are with SOD - signature on delivery
FREE standard shipping for orders over AU$150.00
REGULAR via Australia Post $10.20 (6-10 days)
EXPRESS$15.00 (1-3 bus. days)
Adding to an existing order? use code NOSHIP
INTERNATIONAL SHIPPING OPTIONS- all shipping options are with SOD - signature on delivery
FREE EXPRESS for all orders over USD$180.00 (Australian = $260)
Express (with tracking) with Australia Post (3 business days) USD$21.00
Regular (with tracking) with Australia Post (7-10 business days) USD$18.00 (USD)
Economy (without tracking) with Australia Post USD$11.00 (10-14 days)
*please note: Due to an increase of orders stolen after the item is delivered we offer shipping with signature on delivery service (SOD).