Refund policy

Returns & Exchanges

We accept returns and exchanges on bras, crops and sleepwear within 30 days of receiving your order.

To be eligible, items must be returned in original saleable condition:

Unworn and unwashed
All tags attached and undamaged
Free from makeup, deodorant and other marks
Free from odours and pet hair
Neatly folded and protected during return transit

Items not returned in original saleable condition cannot be accepted for return.

For hygiene reasons, underwear briefs cannot be returned unless faulty.

Return postage is the responsibility of the customer unless the item is faulty.

Exchanges

If you would like a different size, colour or style, select Exchange when submitting your return request. Exchanges are subject to availability.

Once your return has been received, inspected and approved, your exchange will be processed.

Refunds & Store Credit

If you choose a refund, it will be processed back to your original payment method once your return has been received, inspected and approved.

You may also choose store credit instead of a refund.

Original shipping costs and return postage are non-refundable unless the item is faulty.

How to Return

The simplest way to start a return is to log into your account and submit a return request.

If you don't have an account, please contact me and I'll help arrange your return.

Before sending your return, please check your garment carefully to make sure it is free from makeup, deodorant, marks, odours, pet hair or other signs of wear, and that all tags are attached and undamaged.

Items are inspected when received and must meet our return conditions to be accepted.

I recommend using a tracked shipping service, as Eco Intimates cannot be responsible for returns that are lost in transit.

Faulty Items

I take great care with the quality of Eco Intimates pieces, but as they are made by hand, occasionally a fault can slip through.

If you believe your item is faulty, please contact me before returning it. I will work with you to arrange an appropriate solution.

Your rights under Australian Consumer Law are not affected by this returns policy.

Gifts

If an eligible item was purchased as a gift and isn't right for you, you are welcome to return it for store credit within the return period, provided it meets the return conditions above.