ECO INTIMATES Story

Hello Eco Lovers!  

Thank you for taking the time to find out a little more about ECO INTIMATES. My name is Madonna Bain, and I am the designer here at ECO INTIMATES. I create bespoke intimates and am dedicated to creating luxurious lingerie & sleepwear. In all my designs I am passionate about using natural and organic textiles and producing them via slow manufacturing processes which supports makers & the planet. 

I very first starting the label back in 2008, as a hobby, as I was passionate about designing and creating natural yet feminine lingerie that not only makes women feel beautiful, but will stand the test of time. ECO INTIMATES began in my home studio (ok.. my spare room) while my two daughters were small, and each year has grown little by little through much love & dedication. 

In 2018 I decided to work full time on ECO INTIMATES and today it is still very much a bespoke label. Each collection is made in small, sustainably, sized batches produced by a couple of teams of home-makers in Bali, Indonesia, while  the designs from concept, sample & pattern are created from home here in northern NSW. With each new collection, I aim to remain true to my ethos of creating natural lingerie to remind women how truly beautiful they are.

I invite you and all customers to reach out at anytime and I will personally respond to each and every enquiry: hello @ ecointimates . com . au 

RETURNS

I accept all returns for 110% STORE CREDIT or REFUND (excludes the cost of shipping)*Please note I do not cover the cost of postage of your return.

EXCHANGE SIZES OR STYLES: For Australian based customers I offer exchanges of size, store credit or refund, once the item is returned is new condition. Just email me to let me know you need the new size and I will get it out to you ASAP. I cover the cost of shipping your new exchange (Australian based customers only).

Apologies this is not applicable for international orders and I offer 110% store credit or refund only. Refunds will exclude any freight costs incurred when sending your order to you.  

Martina is a size 12d and wearing size XL in the Bella bralette
how to

initiate a return

To ensure you can claim a refund or exchange, contact us within 30 days of delivery. You can then return your order, or the style you would like to return to the address provided.

When trying your garment on we ask that you are very careful to not mark or stain the piece with your deodorant, perfume or body lotions or oils. Try all underwear and sleepwear with your own undergarments underneath to ensure hygiene.

If they are the wrong size or don't feel right, follow instructions for our online returns below and then pop them back in the post to us & enjoy a worry free online shopping experience.

Sign into your account here and you will find the option to return items or your full order. 

FULL REPLACEMENT OF PRODUCT

Faults

I pride my garments on being exceptionally well made, and I would not want you to have a piece that is not sewn to my standards - sustainability is not having to replace your purchase because it is faulty or cheaply made.

If you find your ECO INTIMATES is faulty or any stitching comes undone - message me with details and images and I will arrange to exchange your item as soon as possible.

Conditions do apply, faults do not include:

  • Broken seams, stitching breaking due to item being forced or overstretched
  • Item damage from heat eg. tumble dryers and hot irons
  • Damage from oils and body lotions that degrade elastics in fabrics
  • Colour running from soaking garments 
  • Print fading due to excess sun exposure 
  • Find our fabric guide here