Ordering and Shipping

Handmade packaging and lingerie from Eco Intimates

Every order is packed thoughtfully and dispatched within 2-3 business days from NSW, Australia.

AUSTRALIA

  • Flat rate $10 standard shipping | Free over $150
  • Express Post $15 (choose at checkout)
  • Standard delivery 2–5 business days | Express 1–3 business days

NEW ZEALAND

  • Free shipping over $150
  • Standard post $12 (10–14 business days)
  • Express Post $19.95 (choose at checkout)
  • Duties or VAT may apply on arrival
UNITED STATES
  • Free shipping over $150 USD
  • Orders under $150 USD — shipping calculated at checkout
  • All duties and import taxes included
  • Delivery 10–14 business days (Express 5–7)
INTERNATIONAL (Rest of the World)
  • Shipping calculated at checkout
  • Duties or VAT may apply on arrival (outside USA)
  • Rest of world 14–21 business days
    Please let me know if your country is not listed
RETURNS & EXCHANGES
  • 30-day returns & exchanges on bras, crops and sleepwear.
  • Items must be unworn, unwashed and in original saleable condition, with all tags attached and undamaged.
  • Items must be free from makeup, deodorant, marks, odours, pet hair or other signs of wear.
  • Underwear briefs cannot be returned for hygiene reasons unless faulty.
  • Return postage is the customer's responsibility unless the item is faulty.
  • Original shipping costs are non-refundable.

Items not returned in original saleable condition cannot be accepted for return.

PRE-ORDERING

  • Pre-orders help us produce thoughtfully in small batches, reducing waste and overproduction.
  • Enjoy discounted shipping of $8 on pre-orders under $150, or free shipping on orders of $150 or more.
  • If your order includes multiple pre-order pieces, they may arrive separately as they become available. Your initial shipping fee covers all deliveries, with no additional shipping charges.
SUSTAINABLE PACKAGING

Plastic-free, minimal packaging wherever possible. I wrap each order in tissue, into a compostable mailer.