Exchange Policies

If you have any questions or concerns, contact us at 61+411 385379 (after the 7th Sept as I am out of the country) or hello@ecointimates.com.au

Exchange Policy

We exchange for size/colour or store credit within 7 days - and we cover the shipping cost for your new exchange to you. 

Here at Eco Intimates, we understand that some people may feel hesitant to purchase intimates online without being able to try the garment on (or dance in front of the mirror or parade them in front of your significant others!)

We get so much wonderful feedback about how super soft our organic cotton is, how beautiful and comfortable the styles are and how divine our attention to detail is on our pieces, so we want you to be able to try them without a care in the world.

So, we are more than happy for you to return certain garments for an exchange of the style/size or store credit of your purchase. We do not offer cash refund. Please see * below for T&Cs for returns.

To ensure you can claim this, try your garment on with your own undergarments underneath to ensure hygiene. Please be sure not to wear perfume or body lotions. If they are the wrong size or don't feel right, then pop them back in the post to us & enjoy a worry free online shopping experience.

Please email us at hello@ecointimates.com.au to inform us you will be returning the purchase. Once the garment has been received back at our offices & is in confirmed to be in 'as new condition', we are happy to exchange or offer you a store credit.

*We are happy to exchange items or offer you a store credit. No refunds are available unless item is faulty. 

*Returned garments MUST be unworn, in new condition with no marks or dirt on them and returned within 7 days of purchase

*We cover the cost of shipping your new exchange to you

*Sorry no exchanges on sale items

Faults - Full replacement of product

We pride our garments on being exceptionally well made - sustainability is not having to replace your purchase because it is faulty or cheaply made. If you find your Eco Intimates is faulty - email us with details and images and we will arrange to exchange your item as soon as possible *Conditions do apply

Faults do not include - find our fabric guide here

  • Broken seams, stitching breaking due to item being forced or overstretched
  • Item damage from heat eg. tumble dryers and hot irons
  • Damage from oils and body lotions that degrade elastics in fabrics
  • Colour running from soaking garments 
  • Print fading due to excess sun exposure 

Any questions - email us: hello@ecointimates.com.au