Discount code T&Cs

models sitting back to back in red underwear

Promotions

We offer special promotions via our VIP Newsletter. These will have a timeframe you can use them in, and the code will only work with in this time. VIPs may get a 2nd code to allow for free shipping, you can add the 2nd code along with the promotion code. We are based in New South Wales, Australia, so all our promotions are based on Australian Eastern Standard Time + Daylight Savings (Time in Sydney).  

Gift Vouchers

Are you a lucky duck and received a ECO INTIMATES gift voucher? Just pop your unique code at check out and the value will be deducted from the total of your cart.

If you are having issue with using your code just contact us with a screen shot of your cart. 

Welcome discount 

This one off code needs to be entered at check out and it applies to all full priced items, that are not already discounted. Because only one discount can be used at a time if you want to use another special sale code, you are welcome to save your welcome code for a future order. 

Automatic discounts 

From time to time with offer special promotions with an automatic discount so you don't have to enter a code at check out for this to apply. Super simple, just fill up your cart and it will be applied.

Please note: only one discount can be used at a time, so you won't be able to  apply the welcome discount if you are taking advantage of these promotions.

Don't worry - you can keep this for a future order. 

Waiting for your welcome email?

It can take up to an hour to receive the 'Welcome email'. Be sure to check your Spam/Junk folder and if you still haven't got it (or don't want to wait until it arrives) feel free to contact us and I will personally send you the code. 

 
women in countryside in underwear with flowers in hand 

We offer exclusive offers once you become a ECO INTIMATES VIP. Not only do you get early access to sales and new collections, you also get super exclusive deals!

All you have to do is create a customer account and accept email marketing - we promise not to spam you. 

To create an account go to the top right hand side (the little person icon to the left side of the cart icon). If you are having any problems with this just contact us.

 

We love to offer you special deals and discount codes and if you have any questions or need help please feel free to contact us here

RETURNS

I accept all returns for 110% STORE CREDIT or REFUND (excludes the cost of shipping)*Please note I do not cover the cost of postage of your return.

EXCHANGE SIZES OR STYLES: For Australian based customers I offer exchanges of size, store credit or refund, once the item is returned is new condition. Just email me to let me know you need the new size and I will get it out to you ASAP. I cover the cost of shipping your new exchange (Australian based customers only).

Apologies this is not applicable for international orders and I offer 110% store credit or refund only. Refunds will exclude any freight costs incurred when sending your order to you.  

Martina is a size 12d and wearing size XL in the Bella bralette
how to

initiate a return

To ensure you can claim a refund or exchange, contact us within 30 days of delivery. You can then return your order, or the style you would like to return to the address provided.

When trying your garment on we ask that you are very careful to not mark or stain the piece with your deodorant, perfume or body lotions or oils. Try all underwear and sleepwear with your own undergarments underneath to ensure hygiene.

If they are the wrong size or don't feel right, follow instructions for our online returns below and then pop them back in the post to us & enjoy a worry free online shopping experience.

Sign into your account here and you will find the option to return items or your full order. 

FULL REPLACEMENT OF PRODUCT

Faults

I pride my garments on being exceptionally well made, and I would not want you to have a piece that is not sewn to my standards - sustainability is not having to replace your purchase because it is faulty or cheaply made.

If you find your ECO INTIMATES is faulty or any stitching comes undone - message me with details and images and I will arrange to exchange your item as soon as possible.

Conditions do apply, faults do not include:

  • Broken seams, stitching breaking due to item being forced or overstretched
  • Item damage from heat eg. tumble dryers and hot irons
  • Damage from oils and body lotions that degrade elastics in fabrics
  • Colour running from soaking garments 
  • Print fading due to excess sun exposure 
  • Find our fabric guide here