Bella cotton bralette in greentea

Thank you for considering a pre-order! Here's how it works:

• For Australian Customers:
  In-stock items are shipped first. You'll enjoy free shipping for your pre-ordered item when it becomes available.
• For International Customers:
  You can choose to have your order shipped together once all items are available, or opt for a discounted shipping fee of $10 for the additional piece/s.

Pre-orders allow us to produce sustainably and ensure minimal waste. Your patience helps us create eco-friendly, handcrafted lingerie just for you!

Hello and Welcome to Eco Intimates!

I'm Madonna Bain, the designer and founder of Eco Intimates, and I’m so excited to share my passion for sustainable, beautiful lingerie with you. I understand that when you order from me, you're not just purchasing a product—you’re investing in something that aligns with your values of quality, comfort, and care for the environment. That's why I’ve made my shipping process as seamless and reliable as possible.

My Shipping Promise

I believe that your shopping experience should be as smooth and satisfying as slipping into your favorite lingerie. That’s why I offer a flat rate of $10 for standard shipping across Australia, no matter the size of your order. Orders over $150 qualify for free standard shipping.

Every order is packed thoughtfully and dispatched within 3 business days, so you can start enjoying your new lingerie as soon as possible.

Express Shipping for When You Can't Wait

Need your Eco Intimates even sooner? Choose Express Post for $15 at checkout and I’ll make sure your order arrives in no time.

Preordering

Some of my most loved pieces are offered as preorder items—this means you're reserving them before they're ready to ship. It helps me produce more sustainably and avoid overproduction.

When you order a preorder item:

• Within Australia – Shipping is free
• Internationally – Discounted shipping applies

If your order includes both in-stock and preorder items, they’ll ship separately. In-stock pieces are dispatched within 3 business days, and preorder items will ship as soon as they’re ready. No need to contact me or pay extra—you’ll receive separate tracking for each shipment.

International Orders & Duties

I'm thrilled to ship Eco Intimates worldwide! Please note that international orders may be subject to local duties, taxes, or customs fees upon arrival. These are not included in your order total and are the responsibility of the customer.

Here’s a general guide to what may apply in some regions:

• USA: No duties for orders under $800 USD.
• UK: VAT and handling fees may apply. Duties added if your order is over £135.
• EU: VAT is usually charged on all imports; duties added for orders over €150.
• New Zealand: GST may apply to most orders.
• Canada: Duties and taxes can apply to orders over CAD$20.

We recommend checking with your local customs office for the most up-to-date information.

Delivery Times

• Australia
  • Standard Shipping: 2–5 business days
  • Express Shipping: 1–3 business days
• New Zealand
  • Standard Shipping: 10–14 business days
  • Express Shipping: 5–7 business days
• USA
  • Standard Shipping: 10–14 business days
  • Express Shipping: 5–7 business days
• Rest of the World
  • Standard Shipping: 14–21 business days
  • Express Shipping: 10–14 business days

Please note: Delivery times are estimates and may vary depending on location or customs delays.

Returns & Exchanges

PLEASE NOTE: For hygiene reasons, briefs cannot be returned unless faulty.

I offer easy returns and exchanges for bras, bralettes, crops, and sleepwear. Items must be unworn, unwashed, and returned with original tags within 30 days of purchase.

To protect your items and eligibility for return, please try garments on with clean skin and avoid deodorant or body products.

Start your return at my Returns & Exchanges page. Returns are processed within 7 business days of arrival.

Return shipping is the customer’s responsibility unless the item is faulty. For international returns, please mark the parcel as “Returned Goods” to avoid customs charges (any incurred fees will be deducted from your refund).

Sustainably Packed with Love

Every order is wrapped with love using eco-friendly materials, and I keep things simple—just like nature intended.

I use minimal marketing materials and avoid excess packaging wherever possible. Each order is wrapped in tissue paper and closed with a single paper sticker—no plastic, no fuss.

From fabrics to packaging, I do my best to tread lightly on the planet while delivering something truly special.

Questions? I’m Here to Help!

If you have questions about shipping, preorders, international duties, or returns—please don’t hesitate to reach out. I’m here to help and ensure your experience is a beautiful one.

Thank you for supporting Eco Intimates and making conscious choices for yourself and the planet.