Sophia high waisted knickers

For hygiene reasons, we are unable to accept returns on briefs unless they are faulty.

All sale items are final—returns are not accepted on sale purchases.

For all other styles, we’re happy to offer a store credit or exchange, provided the items meet our standard returns requirements.

For more details, please see our Returns & Exchange Policy.

Hello and Welcome to Eco Intimates!

I'm Madonna Bain, the designer and founder of Eco Intimates, and I’m so excited to share my passion for sustainable, beautiful lingerie with you. I understand that when you order from me, you're not just purchasing a product—you’re investing in something that aligns with your values of quality, comfort, and care for the environment. That's why I’ve made my shipping process as seamless and reliable as possible.

My Shipping Promise

I believe that your shopping experience should be as smooth and satisfying as slipping into your favorite lingerie. That’s why I offer a flat rate of $10 for standard shipping across Australia, no matter the size of your order. And because I want to make your experience even more rewarding, orders over $150 qualify for free standard shipping.

Every order is handled with the utmost care, packed thoughtfully, and dispatched the next business day, so you can start enjoying your new lingerie as soon as possible. I understand how important it is for you to receive your items promptly and in perfect condition, and I’m committed to making that happen.

Express Shipping for When You Can't Wait

Need your Eco Intimates even sooner? I’ve got you covered with my express shipping option. For just $15, you can have your order delivered via express post. For those special occasions or simply because you can’t wait to wear your new favorites, choose express shipping at checkout, and I’ll ensure your order arrives in no time.

Preordering

Some of my most popular items may be available for preorder. This allows you to reserve your favorite pieces before they’re back in stock. When you place a preorder, I’ll provide an estimated shipping date, and as soon as the item is available, I’ll prioritize your order to ensure it reaches you as quickly as possible. Please note that if your order includes both in-stock and preordered items, I will ship them together unless you request otherwise.

International Orders and Duties

I’m delighted to ship Eco Intimates worldwide. For international customers, please be aware that your order may be subject to duties, taxes, or other customs fees upon arrival in your country. These charges are your responsibility and vary by country. I recommend checking with your local customs office for more information on potential fees before placing your order.

Delivery Times

• Australia:
  • Standard Shipping: 2-5 business days
  • Express Shipping: 1-3 business days
• New Zealand:
  • Standard Shipping: 10-14 business days
  • Express Shipping: 5-7 business days
• USA:
  • Standard Shipping: 10-14 business days
  • Express Shipping: 5-7 business days
• Rest of the World:
  • Standard Shipping: 14-21 business days
  • Express Shipping: 10-14 business days

Please note that delivery times are estimates and can vary depending on your location and any external factors beyond my control.

Returns and Exchanges

PLEASE NOTE:
For hygiene reasons, I cannot accept returns on briefs unless they are faulty.

For bras, bralettes, crops, and any sleep or loungewear, I offer a simple and straightforward returns and exchange process. You can return unworn, unwashed items with their original tags within 30 days of purchase for a refund or exchange.

Please take extra care when trying on your order. Items with marks from wear, sweat, deodorant, or body products cannot be accepted for return. To ensure your items remain eligible for return, please ensure your skin is clean and free from products when trying on your garments.

To start a return or exchange, please visit my Returns & Exchanges page. I strive to process all returns within 7 business days of receiving them.

Please note that shipping costs for returns are your responsibility unless the item is faulty. For international returns, please mark the package as "Returned Goods" to avoid any customs charges. Any customs charges incurred on returns will be deducted from your refund.

Sustainably Packed with Love

Each order is packed with love and care, using eco-friendly materials that reflect my commitment to sustainability. From my choice of fabrics to my packaging, every detail is considered to minimize our impact on the planet.

Questions? I’m Here to Help!

If you have any questions about my shipping options, preordering, international duties, or returns and exchanges, or if there's anything I can do to make your experience even better, please don’t hesitate to reach out. I’m here to assist you with whatever you need.

Thank you for choosing Eco Intimates. I’m honored to be a part of your journey towards sustainable and stylish living.

As a tiny brand, my business practices are so different—not just from large companies but even from other small businesses creating similar products.

For me, sourcing fabrics and trims means purchasing overflow materials—what bigger brands have left behind. It’s not quite “deadstock,” but it’s close. Many lingerie supplies require minimum orders of 10,000 units, so I work with what’s available—often organic or recycled materials that others have already chosen. While this can feel a little restrictive, it’s also incredibly rewarding to reduce waste and give surplus materials a new life in my designs.

What also makes me different is my hands-on approach. I’m not just designing; I’m involved in every aspect of my business. From choosing fabrics to perfecting fit, packing your orders, and even answering your emails, it’s all me! This level of personal connection means every piece you receive has been created with care, intention, and a commitment to sustainability.

Unlike many SMEs, my focus is on creating small, thoughtful collections that reflect timeless design and avoid the cycle of fast fashion. I don’t follow trends—I create pieces that last, both in quality and style.

Thank you for supporting me, Madonna, and my little brand, Eco Intimates. Your choice makes a huge difference, not just to me, but to the way we move towards a more ethical and sustainable fashion industry.

Warmly,
Madonna

PS Learn more about our ethical practices here or read about my personal journey here.

DESIGNED IN AUSTRALIA

OUR MAKERS

For manufacturing I have chosen to partner with 3 home based businesses in Bali. I work closely with each of these makers during the sampling to manufacturing process and each business dictates the cost of sewing each piece.

Pre covid, once I had my designs ready to be made, I would travel to Bali to purchase fabrics, and start the sampling process with each of my makers. Now with the limits to travel I have a production manager, Lony D, to assist me with producing my ranges. Lony now managers these 3 teams for me, managing the quality control process and shipping to me in Australia. 

SUSTAINABLY PRODUCED

The main benefit of working with small producers is each of my pieces are hand crafted, not mass produced. Sustainability, to me, is an emphasis on high quality materials, hand-crafted with high quality sewing to create beautiful products that can stand the test of time.

Ethically I have consciously chosen not work with bigger factories, that can make clothing for much cheaper. By choosing to work with the smaller makers, not only am I able to support the Bali community, but can have more flexibility in what I produce with smaller quantities, more colour options, and have control over the quality of each of my designs.

Packaging & Shipping

Each order is wrapped in signature cream tissue paper and I proudly use COMPOST BAGS from Better Packaging. Each of these options can be reused, recycled or put in your green waste.