Care Guide

I believe in making quality products that last, which is why my manufacturing standards and quality materials are so important and help ensure the long life of my garments, however, your care of them will be very important to ensure they look and feel their best for as long as possible!

Here are my guide and tips on caring and washing your ECO INTIMATES pieces:

Tip #1 Use a lingerie bag

ECO INTIMATES signature 90/10% organic cotton stretch and 100% organic cotton is fantastic quality so it handles machine washing fine but if the garments have lace detailing, this can get caught on bra hooks, or other items in the wash. Use a lingerie bag to protect your new lovelies. 

Tip #2 Heat and harsh soaps deteriorate some fabrics

Heat can break down the elastane in stretch fabrics and elastics. I recommend to never use a tumble dryer or hot water during the wash process and your stretch piece will last years. 

Tip # 3 Gentle soap

Harsh soaps can damage lace and silk. Most of the soaps on the market are gentle on most clothes but silk is an exception. Wash your silk pieces in wool or gentle soap and I like to use a eco friendly one as it both saves on chemicals and more gentle on the garments. 

Detailed Fabric Care:

90/10% Organic Cotton / Elastane & Lace

WASH Cool or warm (not hot) machine in lingerie bag or hand wash (no soaking). Wash colours separately.
SOAP I recommend using an eco friendly soap that is gentle on the garments and our earth!
DRY Hang in the shade - no tumble drying. The heat will break down the elastane and damage silk and lace. 
IRON Warm iron - be careful not to put high heat on lace

100% Organic cotton (both woven and jerseys)

WASH Cool or warm machine in lingerie bag or hand wash and careful not to soak as colours many run. Wash colours separately.
SOAP I recommend using an eco friendly soap that is gentle on the garments and our earth!
DRY You can use heat with cotton, but be aware if the garment has elastics - the heat will break the elastic down over time. 
IRON on the cotton setting

Bamboo

WASH Cool or warm (not hot) machine in lingerie bag 
SOAP I recommend using an eco friendly soap that is gentle on the garments and our earth!
DRY Hang in the shade - no tumble drying
IRON Bamboo will go a little out of shape after washing and ironing releases the fibres and the lovely drape comes back. 

Silk & Silk/cotton

HAND WASH Cool or warm (not hot) hand wash and careful not to soak as colours many run. Wash colours separately.
SOAP I recommend using eco friendly wool wash that is gentle on the garments and our earth!
DRY Hang in the shade - no tumble drying. The heat will damage silk and or lace. 
IRON Warm iron - use the silk setting and be careful not to put high heat on lace

RETURNS

I accept all returns for 110% STORE CREDIT or REFUND (excludes the cost of shipping)*Please note I do not cover the cost of postage of your return.

EXCHANGE SIZES OR STYLES: For Australian based customers I offer exchanges of size, store credit or refund, once the item is returned is new condition. Just email me to let me know you need the new size and I will get it out to you ASAP. I cover the cost of shipping your new exchange (Australian based customers only).

Apologies this is not applicable for international orders and I offer 110% store credit or refund only. Refunds will exclude any freight costs incurred when sending your order to you.  

Martina is a size 12d and wearing size XL in the Bella bralette
how to

initiate a return

To ensure you can claim a refund or exchange, contact us within 30 days of delivery. You can then return your order, or the style you would like to return to the address provided.

When trying your garment on we ask that you are very careful to not mark or stain the piece with your deodorant, perfume or body lotions or oils. Try all underwear and sleepwear with your own undergarments underneath to ensure hygiene.

If they are the wrong size or don't feel right, follow instructions for our online returns below and then pop them back in the post to us & enjoy a worry free online shopping experience.

Sign into your account here and you will find the option to return items or your full order. 

FULL REPLACEMENT OF PRODUCT

Faults

I pride my garments on being exceptionally well made, and I would not want you to have a piece that is not sewn to my standards - sustainability is not having to replace your purchase because it is faulty or cheaply made.

If you find your ECO INTIMATES is faulty or any stitching comes undone - message me with details and images and I will arrange to exchange your item as soon as possible.

Conditions do apply, faults do not include:

  • Broken seams, stitching breaking due to item being forced or overstretched
  • Item damage from heat eg. tumble dryers and hot irons
  • Damage from oils and body lotions that degrade elastics in fabrics
  • Colour running from soaking garments 
  • Print fading due to excess sun exposure 
  • Find our fabric guide here