Refunds & Exchanges

Exchange Policy (10 days from delivery)

Enjoy a worry free online shopping experience.

To return your order, or the style you would like to return, just log into your ECO account and you will find a list of your orders with an option to start the return along with the details for returning. Please note we don't cover the return costs.

For our Australian customers, we offer exchanges (for style, size or colour), 110% store credit or refund. We cover the cost of shipping your new replacement. 
For international customers we offer refund or 110% store credit. You will need to cover the return shipping (Shipping rates USPSand if you send us proof of the receipt we will give you this value back with store credit.
Please follow the below instructions to ensure your return is accepted: 
  • When trying your garment on we ask that you are very careful to not mark or stain the piece with your deodorant, perfume or body lotions or oils.
  • Try all underwear and sleepwear with your own undergarments underneath to ensure hygiene.

    Any questions - use our contact for here

    *Please note discount is available for full priced styles, and does not include SALE or bundles. Only one discount can be used at a time

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