WELCOME CODE Sometimes there is a small delay in this email arriving in your inbox. Check your spam/junk folder and if it has not arrived just shoot us an email and we will personally get it straight out to you.
PRE-ORDERS If you have both in stock and pre-order items in your shopping cart, we can send the in stock items first, just let us know if you would like this. The exception is international orders, in which all items together once the pre-order item is available. Please let us know if you need your order by a certain date.
CURRENCY Our store by default is in Australian dollars, if you change the currency to your local dollar you will see individual products are converted. At this stage, the final amount will be in Australian dollars and we apologise for any confusion. We hope to provide you with a full currency conversion in the future (as we grow)
AFTERPAY We are excited to announce we offer Afterpay across borders, which allows our New Zealand, Canada and UK customers to have access to Afterpay payment options. Please note due to currency conversions the final amount may differ from the amount displayed.
AUSTRALIA WIDE SHIPPING OPTIONS - all shipping options are with signature on delivery
FREE shipping for orders over AU$150
EXPRESS$12 +/- (1-3 bus. days)
STANDARD $10 +/- (6-10 days)
Adding to an existing order? use code NOSHIP
INTERNATIONAL SHIPPING OPTIONS- all shipping options are with signature on delivery
FREE for all orders over AUD $350 (approx. USD $260)
EXPRESS AUD 26 +/- (approx. USD$17.00)
STANDARD AUD 21 +/- (approx. USD$15.00)
* +/- we use Australia post application for calculating your shipping cost. Prices above are an estimate, but will depend on your location. For detailed shipping information visit our Shipping Info page
Exchange Policy - with in 10 days
Yes, we offer exchanges (for style, size or colour), store credit or refund, once the item is returned, Please follow the below instructions to ensure your return is accepted.
Return your order, or the style you would like to return, with in 10 days of receiving the delivery, please note we don't cover the return costs.
When trying your garment on we ask that you are very careful to not mark or stain the piece with your deodorant, perfume or body lotions or oils. Try all underwear and sleepwear with your own undergarments underneath to ensure hygiene.
If they are the wrong size or don't feel right, contact us straight away and then pop them back in the post to us & enjoy a worry free online shopping experience.
We offer exclusive updates and offers to our Eco Intimates VIP List. As a subscriber, not only do you get early access to all of our sales and our new collection launches but as thanks for joining, we'll also send you an exclusive 15% discount code on your first purchase when you sign up today!
All you need to do is to sign up via the form below and accept the email marketing option (we promise not to spam you, of course!)
*Please note discount is available for full priced styles, and does not include sets or bundles. Only one discount can be used at a time
You have successfully signed up to our Eco Intimates VIP List! We'll send you a confirmation email shortly (with your exclusive discount code included!)