Shipping Info

three women wearing organic cotton everyday underwear

DISPATCH & DELIVERY OVERVIEW

Eco Intimates is based in Australia

Dispatch: Once your order is received by us the goods will be prepared for shipment within 1-2 days, if in stock. If you ordered an item that is on pre-order, we will either ship the item in stock first or ship they all together once the pre-order item arrives.

Delivery: From dispatch domestic standard shipping is between 3-6 days, and express shipping is between 1-3 days, depending on your location. Please see below for international options.

SOD: Due to some letter boxes being unsecured, we ship items with 'signature on delivery'. If you prefer not to use this service, please let us know in the cart note sections. Any items lost or stolen after delivery is not the responsibility of Eco Intimates

PACKAGING

Each order is wrapped in our signature tissue paper and we proudly use COMPOST BAGS from Better Packaging & for smaller orders we use paper tough bags. Each of these options can be reused, recycled or put in your green waste.

compostable packaging

AUSTRALIA WIDE SHIPPING OPTIONS

All domestic (within Australia) orders are shipped by Eparcel, via Australia Post with either express or standard shipping. Each item will have a tracking number, and may require signature on delivery. Please let us know if you do not want the item sent with signature on delivery. Tracking will be emailed once order is dispatched.

Approximate domestic shipping costs are as below:

Free Australia wide Standard shipping for orders over AU$150.00
REGULAR Australia Post $9 *6-10 business days
Express $12 *1-3 business days

*Once shipped, goods may take approx. 1-8 business days to reach you depending on the service (express or standard) and your shipping address.

INTERNATIONAL SHIPPING OPTIONS

The prices in the chart below are quoted in US dollars, please note your shopping cart will be in Australian dollars.

Duties and Tax: Shipping includes freight only and currently Eco Intimates is not responsible for paying any additional customs charges such as duties, tariffs, taxes & VAT. If your country charges these, you they will be payable from your postage service and payable when received. Australian GST will not be charged and is deducted from each item in your invoice, once you have entered your address.

We will usually ship express international orders with DHL, unless your address is outside their delivery area. DHL charge an additional AUD30 for delivery to outside areas. To avoid this extra charge we will ship using the Australia post express service.

The below chart is approximate as the exchange rate changes daily. Please use a currency calculator for the most recent rates:

COUNTRY	ESTIMATE DELIVERY (NOT INCL. CUSTOMS)	ORDERS BELOW AUD$350	ORDERS OVER AUD$350
NEW ZEALAND express	3-5 Business Days	$25.00 AUD	$25
NEW ZEALAND standard	7-10 Business Days	$15.00 AUD	FREE
USA/CANADA express	3-5 Business Days	$30 AUD	$36
UK/EUROPE express	3-5 Business Days	$30 AUD	$36
REST OF THE WORLD express	5-8 Business Days	$30 AUD	$36
Standard International	5-14 Business Days	Calculated at check out	FREE

Please note:

We cannot control any delays once it leaves Australia, due to each countries customs procedures the time will vary.

Questions? Email us here