Shipping Info

Once your order is received by us the goods will be shipped within 2-3 days if in stock (unless you have ordered a pre-order piece)

PACKAGING

Each order is wrapped in our signature cream tissue paper and we proudly use COMPOST BAGS from Better Packaging & for smaller orders we use paper tough bags. Each of these options can be reused, recycled or put in your green waste. 

Our DHL orders are packed with DHL packaging supplied from the company, we encourage you to recycle them. We have requested DHL to supply biodegradable options as we more to our target of being plastic free.  

compostable packaging  

        AUSTRALIA WIDE SHIPPING OPTIONS
        Eco Intimates is based in Byron Bay, NSW Australia and is not on the direct postage route and express can take an extra 24 hours, depending on location. 
        All domestic (within Australia) orders are shipped by regular post via Australia Post and will have a tracking number, which will be emailed once order is dispatched. Once shipped- goods may take approx 5-8 business days to reach you depending on your shipping address. 
        From 30th September 2019 Australia Post increased domestic shipping costs which have now been reflected on the site and are as below:
        1. Free Australia wide for orders over AU$150.00 (includes tracking)
        2. REGULAR Australia Post $10.00 (6-10 days)
        3. Express $15.00 (1-3 bus. days) with SOD*
        4. No ship/pick up - if live in the Byron Bay area you can use check out code  BYRONPICKUP to organise picking up your order from our studio. 

        *Signature on delivery - if you are worried about your parcel being left please choose this option

              INTERNATIONAL SHIPPING OPTIONS
              Shipping includes freight only and Eco Intimates is not responsible for paying any additional customs charges such as duties, tariffs, taxes.
              New Zealand:
              1. FREE EXPRESS for all orders over AUD $240.00
              2. Express DHL Express 3-5 business days $20.00 AUD
              3. Standard $15.00 AUD (1-2 weeks)
              USA:
              Prices below are quoted in US dollars. 
              1. FREE EXPRESS for all orders over $180.00 USD
              2. Express DHL Express 3-5 business days $25.00 USD
              3. Standard $15.00 USD (1-2 weeks)
              World Wide:
              1. FREE EXPRESS for all orders over $240.00 AUD
              2. Express DHL Express 3-5 business days $25.00 AUD
              We cannot control any delays once it leaves Australia, due to each countries customs procedures the time will vary. 

                Questions? Email us hello@ecointimates.com.au