Shipping Info
Once your order is received by us the goods will be shipped within 2-3 days if in stock (unless you have ordered a pre-order piece)
PACKAGING
Each order is wrapped in our signature cream tissue paper and we proudly use COMPOST BAGS from Better Packaging & for smaller orders we use paper tough bags. Each of these options can be reused, recycled or put in your green waste.
AUSTRALIA WIDE SHIPPING OPTIONS
Eco Intimates is based in northern NSW Australia and is not on the direct postage route and express can take an extra 24 hours, depending on location.
All domestic (within Australia) orders are shipped by regular post via Australia Post and will have a tracking number, and will require signature on delivery. Tracking will be emailed once order is dispatched. Once shipped- goods may take approx 5-8 business days to reach you depending on your shipping address.
From 30th September 2019 Australia Post increased domestic shipping costs which have now been reflected on the site and are as below:
- Free Australia wide for orders over AU$150.00
- REGULAR Australia Post $10 (6-10 days)
- Express $12.00 (1-3 bus. days)
*SOD - signature on delivery - please leave a note at check out if you do not want this option
INTERNATIONAL SHIPPING OPTIONS
Shipping includes freight only and Eco Intimates is not responsible for paying any additional customs charges such as duties, tariffs, taxes. For USA prices below are quoted in US dollars, please note the shopping cart will be in Australian dollars.
We will usually ship express international orders with DHL, unless your address is outside their delivery area. DHL charge an additional AUD30 for delivery to outside areas. To avoid this extra charge we will ship using the Australia post express service.
We will usually ship express international orders with DHL, unless your address is outside their delivery area. DHL charge an additional AUD30 for delivery to outside areas. To avoid this extra charge we will ship using the Australia post express service.
The below chart is approximate as the exchange rate changes daily. Please use a currency calculator for the most recent rates:
|
COUNTRY |
ESTIMATE DELIVERY (NOT INCL. CUSTOMS) |
ORDERS BELOW AUD$350 |
ORDERS OVER AUD$350 |
| NEW ZEALAND express |
3-5 Business Days
|
$25.00 AUD |
$25 |
| NEW ZEALAND standard |
7-10 Business Days |
$15.00 AUD |
FREE |
| USA/CANADA express |
3-5 Business Days |
$30 AUD |
$36 |
| UK/EUROPE express |
3-5 Business Days |
$30 AUD |
$36 |
| REST OF THE WORLD express |
5-8 Business Days |
$30 AUD |
$36 |
| Standard International | 5-14 Business Days |
Calculated at check out |
FREE |
Please note:
We cannot control any delays once it leaves Australia, due to each countries customs procedures the time will vary.
If your letter box is unsecured then please choose the insurance options. Any items lost or stolen after delivery is not the responsibility of Eco Intimates
Questions? Email us here
