Once your order is received by us the goods will be shipped within 2-3 days if in stock (unless you have ordered a pre-order piece)
Each order is wrapped in our signature cream tissue paper and we proudly use COMPOST BAGS from Better Packaging & for smaller orders we use paper tough bags. Each of these options can be reused, recycled or put in your green waste.
Our DHL orders are packed with DHL packaging supplied from the company, we encourage you to recycle them. We have requested DHL to supply biodegradable options as we more to our target of being plastic free.
AUSTRALIA WIDE SHIPPING OPTIONS
Eco Intimates is based in Byron Bay, NSW Australia and is not on the direct postage route and express can take an extra 24 hours, depending on location.
All domestic (within Australia) orders are shipped by regular post via Australia Post and will have a tracking number, which will be emailed once order is dispatched. Once shipped- goods may take approx 5-8 business days to reach you depending on your shipping address.
From 30th September 2019 Australia Post increased domestic shipping costs which have now been reflected on the site and are as below:
Free Australia wide for orders over AU$150.00 (includes tracking)
REGULAR Australia Post $10.00 (6-10 days)
Express $15.00 (1-3 bus. days) with SOD*
*Signature on delivery - if you are worried about your parcel being left please choose this option
INTERNATIONAL SHIPPING OPTIONS
Shipping includes freight only and Eco Intimates is not responsible for paying any additional customs charges such as duties, tariffs, taxes. For USA prices below are quoted in US dollars, please note the shopping cart will be in Australian dollars
FREE DHL EXPRESS for orders over NZD 257.92
Express DHL Express 3-5 business days NZD 22.00
Standard (8-14 days) NZD 16.50
FREE DHL EXPRESS for orders over USD 180.00
Orders over USD 100.00
Express DHL Express 3-5 business days USD 15.00
Standard (8-14 days) USD 10.00
Orders under USD 100.00
Express DHL Express 3-5 business days USD 25.00
Standard (8-14 days) USD 15.00
FREE DHL EXPRESS for orders over EUR
DHL Express 3-5 business days EUR 15.50 / GBP 13.50
DHL Express 3-5 business days EUR 21.70 / GPB 18.70
Standard (8-14 days) EUR 14.00 / GBP 12.00
REST OF THE WORLD
FREE EXPRESS for orders over AUD 240.00
Express DHL Express 3-5 business days AUD25.00
We cannot control any delays once it leaves Australia, due to each countries customs procedures the time will vary.
Questions? Email us here