TERMS & CONDITIONS
Welcome to Eco Intimates
Hello, I'm Madonna Bain, the designer and founder of Eco Intimates. My passion for creating beautiful, sustainable lingerie comes from a deep love for the environment and a commitment to offering high-quality, natural fabrics that feel as good as they look. Every piece in our collection is thoughtfully designed and made with care, ensuring that you experience both comfort and style. Thank you for supporting Eco Intimates and joining me on this journey towards more conscious, sustainable fashion.
Hello, I'm Madonna Bain, the designer and founder of Eco Intimates. My passion for creating beautiful, sustainable lingerie comes from a deep love for the environment and a commitment to offering high-quality, natural fabrics that feel as good as they look. Every piece in our collection is thoughtfully designed and made with care, ensuring that you experience both comfort and style. Thank you for supporting Eco Intimates and joining me on this journey towards more conscious, sustainable fashion.
At Eco Intimates, I take pride in offering you high-quality, eco-friendly lingerie made with care and attention to detail. My commitment to sustainability and customer satisfaction is at the heart of everything I do. Please take a moment to review my Terms & Conditions, which outline important information regarding your purchases and interactions with my site.
Product Quality and Authenticity
I are dedicated to providing you with lingerie that is not only beautiful but also crafted with the highest standards of quality. Every piece is made using natural fabrics that are gentle on your skin and the environment. I want you to feel confident in your purchase, knowing that you are investing in a product that is thoughtfully designed and made to last.
Pricing and Payments
All prices listed on my website are set up in Australian dollars (AUD) and can be converted to currency of your choice. I strive to ensure that all prices are accurate and up-to-date. Payments are processed securely via Shopify, Paypal or Afterpay, I accept a variety of payment methods for your convenience.
Shipping and Delivery
I offer a flat rate of $10 for shipping within Australia, ensuring that you receive your order quickly and reliably. For orders over $150, I am pleased to offer **free standard shipping**. All orders are processed with care and shipped the next business day, so you can enjoy your Eco Intimates lingerie as soon as possible.
Product Quality and Authenticity
I are dedicated to providing you with lingerie that is not only beautiful but also crafted with the highest standards of quality. Every piece is made using natural fabrics that are gentle on your skin and the environment. I want you to feel confident in your purchase, knowing that you are investing in a product that is thoughtfully designed and made to last.
Pricing and Payments
All prices listed on my website are set up in Australian dollars (AUD) and can be converted to currency of your choice. I strive to ensure that all prices are accurate and up-to-date. Payments are processed securely via Shopify, Paypal or Afterpay, I accept a variety of payment methods for your convenience.
Shipping and Delivery
I offer a flat rate of $10 for shipping within Australia, ensuring that you receive your order quickly and reliably. For orders over $150, I am pleased to offer **free standard shipping**. All orders are processed with care and shipped the next business day, so you can enjoy your Eco Intimates lingerie as soon as possible.
Shipping Information
Returns and Exchanges
PLEASE NOTE: For hygiene reasons, I am unable to accept returns on briefs unless they are faulty. For bras, bralettes, crop and any sleep or loungewear, I offer a straightforward returns and exchange process. You may return these unworn, unwashed items with original tags within 30 days of purchase for a refund or exchange. Please be very careful when trying on your order - if there is worn marks from trying on I will not accept your return. I find that sweat, deodorants and body products can leave marks on products, so as to make sure you can return your item/s make sure this is not on your skin. For more details, please see our Returns & Exchange Policy
Sustainability Commitment
At Eco Intimates, sustainability is at the core of my brand. I am committed to reducing our environmental footprint and supporting ethical practices in every aspect of my business. When you choose Eco Intimates, you’re choosing to support a brand that cares about the planet as much as you do. Read more about my ethics here
Customer Support
Your satisfaction is my top priority. If you have any questions, concerns, or feedback, I am available for customer support. Please feel free to contact me on the website chat feature or email me here, and I will do my best to assist you promptly.
Thank you for choosing Eco Intimates. I am honored to have you as part of my community and look forward to providing you with beautiful, sustainable lingerie.
Returns and Exchanges
PLEASE NOTE: For hygiene reasons, I am unable to accept returns on briefs unless they are faulty. For bras, bralettes, crop and any sleep or loungewear, I offer a straightforward returns and exchange process. You may return these unworn, unwashed items with original tags within 30 days of purchase for a refund or exchange. Please be very careful when trying on your order - if there is worn marks from trying on I will not accept your return. I find that sweat, deodorants and body products can leave marks on products, so as to make sure you can return your item/s make sure this is not on your skin. For more details, please see our Returns & Exchange Policy
Sustainability Commitment
At Eco Intimates, sustainability is at the core of my brand. I am committed to reducing our environmental footprint and supporting ethical practices in every aspect of my business. When you choose Eco Intimates, you’re choosing to support a brand that cares about the planet as much as you do. Read more about my ethics here
Customer Support
Your satisfaction is my top priority. If you have any questions, concerns, or feedback, I am available for customer support. Please feel free to contact me on the website chat feature or email me here, and I will do my best to assist you promptly.
Thank you for choosing Eco Intimates. I am honored to have you as part of my community and look forward to providing you with beautiful, sustainable lingerie.
