TERMS & CONDITIONS

DISPATCH & DELIVERY OVERVIEW

ECO INTIMATES is based in Australia

Dispatch: Once your order is received by us the goods will be prepared for shipment within 1-3 days, if in stock. If you ordered an item that is on pre-order,  we will either ship the item in stock first or ship they all together once the pre-order item arrives. 

Delivery: Both domestic (within Australia) and International are shipped via Australia post. PARCEL Post (standard service) and EXPRESS Post, with an additional International EXPRESS service available from DHL. You can find more shipping information below. 

SOD: Due to some letter boxes being unsecured, we ship items with 'Signature on Delivery'. If you would like to give 'Authority to Leave' please let us know in the cart note sections. Any items lost or stolen after delivery is not the responsibility of Eco Intimates

PACKAGING

Each order is wrapped in our signature tissue paper and we proudly use COMPOST BAGS from Better Packaging & for smaller orders we use paper tough bags. Each of these options can be reused, recycled or put in your green waste. 

compostable packaging 

        AUSTRALIA WIDE SHIPPING: All domestic (within Australia) orders are shipped by Australia Post with either EXPRESS or PARCEL POST shipping. Each item will have a tracking number, and may require signature on delivery. Tracking will be emailed once order is dispatched.
        1. FREE PARCEL POST (Australia Wide) for orders over AU$150.00 
        2. PARCEL POST $8.50-12.00*  and transit is 3-8 business days
        3. EXPRESS POST $10.00-16.00* and transit is 1-3 business days

        *Shipping prices will vary on the weight of your order. 

        INTERNATIONAL SHIPPING: Your country's duties and tax are not included in this postage cost. There are calculated on the VALUE of the items purchased, not the amount you have paid, this is frustrating issue. We cannot control any delays once it leaves Australia, due to each countries customs procedures the time will vary. 

        1. International Standard Post Transit is 8-12 business days

          • Flat rate of $10.00 (under 500 grams)
          • Flat rate of $25.00 (over 500 grams)

        2. EXPRESS International Transit is 5-7 business days

          • Calculated at check out

        DUTIES & TAX: Shipping includes freight only and currently Eco Intimates is not responsible for paying any additional customs charges such as duties, tariffs, taxes & VAT.

        If your country charges these, you they will be payable from your postage service and payable when received. Australian GST will not be charged and is deducted from each item if you are accessing our site outside Australia, or at checkout, if your address is outside of Australia. 

        Questions? Email us here 

        RETURNS

        I accept all returns for 110% STORE CREDIT or REFUND (excludes the cost of shipping)*Please note I do not cover the cost of postage of your return.

        EXCHANGE SIZES OR STYLES: For Australian based customers I offer exchanges of size, store credit or refund, once the item is returned is new condition. Just email me to let me know you need the new size and I will get it out to you ASAP. I cover the cost of shipping your new exchange (Australian based customers only).

        Apologies this is not applicable for international orders and I offer 110% store credit or refund only. Refunds will exclude any freight costs incurred when sending your order to you.  

        Martina is a size 12d and wearing size XL in the Bella bralette
        how to

        initiate a return

        To ensure you can claim a refund or exchange, contact us within 30 days of delivery. You can then return your order, or the style you would like to return to the address provided.

        When trying your garment on we ask that you are very careful to not mark or stain the piece with your deodorant, perfume or body lotions or oils. Try all underwear and sleepwear with your own undergarments underneath to ensure hygiene.

        If they are the wrong size or don't feel right, follow instructions for our online returns below and then pop them back in the post to us & enjoy a worry free online shopping experience.

        Sign into your account here and you will find the option to return items or your full order. 

        FULL REPLACEMENT OF PRODUCT

        Faults

        I pride my garments on being exceptionally well made, and I would not want you to have a piece that is not sewn to my standards - sustainability is not having to replace your purchase because it is faulty or cheaply made.

        If you find your ECO INTIMATES is faulty or any stitching comes undone - message me with details and images and I will arrange to exchange your item as soon as possible.

        Conditions do apply, faults do not include:

        • Broken seams, stitching breaking due to item being forced or overstretched
        • Item damage from heat eg. tumble dryers and hot irons
        • Damage from oils and body lotions that degrade elastics in fabrics
        • Colour running from soaking garments 
        • Print fading due to excess sun exposure 
        • Find our fabric guide here