Refund & Exchange Policies

Here at ECO INTIMATES, I understand that some people may feel hesitant to purchase intimates online without being able to try the garment on (or dance in front of the mirror or parade them in front of your significant others!)

I get so much wonderful feedback about how super soft my organic cotton is, how beautiful and comfortable the styles are and how divine our attention to detail is on my pieces, so I want you to be able to try them without a care in the world.

So, I am more than happy for you to return certain garments, such as bras, sleepwear and loungewear (but not underwear, due to hygiene reasons) for an exchange of the style/size, store credit or refund of your purchase.

As a small label, for our Australian based customers I offer to cover the cost of shipping for your new exchange, if you can cover the shipping of the return.

Apologies this is not applicable for international orders and I offer store credit or refund only. 

Once the garment has been received back at my office & is confirmed to be in 'as new condition', I am happy to exchange, offer you a store credit or refund.

    If you have any questions or concerns contact me 

    RETURNS

    I accept all returns for 110% STORE CREDIT or REFUND (excludes the cost of shipping)*Please note I do not cover the cost of postage of your return.

    EXCHANGE SIZES OR STYLES: For Australian based customers I offer exchanges of size, store credit or refund, once the item is returned is new condition. Just email me to let me know you need the new size and I will get it out to you ASAP. I cover the cost of shipping your new exchange (Australian based customers only).

    Apologies this is not applicable for international orders and I offer 110% store credit or refund only. Refunds will exclude any freight costs incurred when sending your order to you.  

    Martina is a size 12d and wearing size XL in the Bella bralette
    how to

    initiate a return

    To ensure you can claim a refund or exchange, contact us within 30 days of delivery. You can then return your order, or the style you would like to return to the address provided.

    When trying your garment on we ask that you are very careful to not mark or stain the piece with your deodorant, perfume or body lotions or oils. Try all underwear and sleepwear with your own undergarments underneath to ensure hygiene.

    If they are the wrong size or don't feel right, follow instructions for our online returns below and then pop them back in the post to us & enjoy a worry free online shopping experience.

    Sign into your account here and you will find the option to return items or your full order. 

    FULL REPLACEMENT OF PRODUCT

    Faults

    I pride my garments on being exceptionally well made, and I would not want you to have a piece that is not sewn to my standards - sustainability is not having to replace your purchase because it is faulty or cheaply made.

    If you find your ECO INTIMATES is faulty or any stitching comes undone - message me with details and images and I will arrange to exchange your item as soon as possible.

    Conditions do apply, faults do not include:

    • Broken seams, stitching breaking due to item being forced or overstretched
    • Item damage from heat eg. tumble dryers and hot irons
    • Damage from oils and body lotions that degrade elastics in fabrics
    • Colour running from soaking garments 
    • Print fading due to excess sun exposure 
    • Find our fabric guide here