Exchange/Refunds

If you have any questions or concerns, contact us at 61+411 385379 or hello@ecointimates.com.au

Exchange Policy - we exchange for size/colour or store credit

Within 7 days - please include return post bag

Here at Eco Intimates, we understand that some people may feel hesitant to purchase intimates online without being able to try the garment on (or dance in front of the mirror and parade them in front of significant others!)

We get so much wonderful feedback about how super soft our organic cotton is, how beautiful and comfortable the styles are and how divine our attention to detail is on our pieces, so we want you to be able to try them without a care in the world.

So we are more than happy for you to return certain garments for a exchange of the style/size or store credit of your purchase. We do not offer cash refund. Please see * below for T&Cs for returns.

To ensure you can claim this, try your garment on with your own undergarments underneath to ensure hygiene. If they are the wrong size or don't feel right, then pop them back in the post to us & enjoy a worry free online shopping experience.

Please email us at hello@ecointimates.com.au to inform us you will be returning the purchase. Once the garment has been received back at our offices & is in confirmed to be in 'as new condition', we are happy to exchange or offer you a store credit.

*We cannot accept returns or exchange for knickers 

*Returned garments MUST be unworn, in new condition with no marks or dirt on them and returned within 7 days of purchase

*For size exchanges please include a prepaid postbag addressed to yourself

*Sorry no exchanges on sale items

Faults - full replacement of product

We pride our garments on being exceptionally well made - sustainability is not having to replace your purchase because it is faulty or cheaply made. If you find your Eco Intimates is faulty or needs a repair - email us and we will arrange to repair your item or exchange if faulty *Conditions apply

Email us hello@ecointimates.com.au